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Help & Support

We're here to help, do you need assistance with an item you've purchased or ordered? Got a question about a repair? Need tech support? Let's get you sorted!

I have a question about delivery

Netgear offers an order and collect service as well as complimentary Free delivery on your purchases.


For more information click here

I want to return or cancel my order

Returns

Conditions of Returns:


  • Returns will be accepted upto 5 calendar days from date of purchase
  • To obtain a full refund you must not start using the device, install and/or input any data/software.
  • The goods must be in an ‘as new’ condition and returned in the original, undamaged & complete packaging, along with any accessories and/or free gifts received with them.
  • All Apple Products, Memory cards, USB sticks, Headphones & Earphones, Hard drives/SSD and software packages must still be returned sealed.
  • Goods must be returned with the original receipt or invoice as proof of purchase.
  • Special order items will not be refunded.
  • Refunds will be done back by the same method payment originally paid with.

Faulty goods

All goods are sold with a limited manufacturer’s warranty.


    • Netgear will test the product within 2 working days.
      • Once tested by Netgear, we will open a case with the manufacturer and if the manufacturer opens a warranty case this does not mean they have accepted the device under warranty. They may decline warranty cover once they have received the item if it is not a fault covered under warranty.
      • If the device is sent to the manufacturer and it is not a fault covered under the manufacturer's warranty there will be a £50 charge for transportation and administration for sending the device.
      • If after testing Netgear finds it is not a warranty fault, the cost of the service will be charged for.
    • The following circumstances are expressly excluded from any warranty cover: 1. Physical damage 2. Liquid Damage, 3. Software 4. Manipulation. 5. Usage beyond the manufacturer's recommendation.
    • Warranty periods:
      • 6 months: Consumables, batteries, cables,
      • 2 years: TVs
      • 1 year: all other products
    • You may lose all data and there is no way of recovering it.
  • First 14 days: We will offer either a repair, exchange or refund if the fault occurs within the first 14 days of purchase, thereafter as above.

    • I have a question about repairs

    I have a question about home installation

    I am looking for tech support

    We provide a selection of product manuals to help you with your tech. Can’t find what you’re looking for? Try going to the brand’s official website.

    Can I pay for my purchases in instalments

    Explore our payment options here

    Ways to contact us

    How can I contact you via telephone

    You can call us on +350 200 45600

    Can I contact you via Whatsapp?

    You can send us messages via whatsapp to +350 200 45600

    Can I speak to someone on a live chat?

    Our live chat services are available during our opening hours Monday to Friday 9.30am - 7.00pm and Saturdays 10:30am - 2:00pm. We are closed on Sundays and Bank Holidays.

    How do I contact you by e-mail

    You can contact us via the contact form below or email us at shop@netgear.gi

    Contact Us

    If you cannot find the answer to your question on our page and would like a call back, please fill in the contact form below with as much detail as possible on your enquiry.